Welcome to BotSailor Help! Just use the email OTP to sign in and track your tickets. Password login isn’t needed anymore.
Whether you're a new user exploring BotSailor or a seasoned reseller running multiple campaigns, getting help and staying connected is crucial. This guide brings together everything you need to know about joining the BotSailor Community, submitting support tickets, and getting real-time help via WhatsApp Live Chat. Let’s walk you through how to stay supported, informed, and empowered with BotSailor’s robust ecosystem.
What is the BotSailor Community?
The BotSailor Community is your official platform to interact with fellow users, share feedback, and grow your automation skills. It’s completely free and open to all BotSailor users.
Why Join the Forum & Community?
✅ Get Real-Time Help from other users and official team members.
✅ Stay Updated on new features, announcements, and product upgrades.
✅ Suggest Features that could get added to BotSailor’s roadmap.
✅ Network Globally with resellers and marketers.
✅ Attend Exclusive Events like webinars, Q&A sessions, and product walk-throughs.
How to Join
Log in to your BotSailor account.
From the homepage, go to Resources → Forum.
You can also join:
Tips to Get the Most Out of the Community
💬 Introduce yourself to other members.
🏷 Use tags like #WhatsApp or #Broadcasting when posting questions.
🔍 Search the group before asking a question.
📸 Share screenshots or short videos when seeking technical help.
🤝 Help others! It builds your reputation and trust.
Why Use the Ticket System?
BotSailor's built-in support ticket system is designed for secure and organized problem resolution.
📧 Email-based OTP login, no password needed.
🔄 Real-time ticket tracking and updates.
📁 Attach files for better issue reporting.
How to Submit a Ticket (Step-by-Step)
Open the Support Portal
Click your profile icon (top right in BotSailor dashboard).
Choose Support Ticket.
You’ll be redirected to the BotSailor Support System interface.
Click on the “Open Support Ticket” or “Open New” button.
Enter your registered email address.
Input the OTP sent to your email.
Click on New Ticket Request.
Fill in your ticket form:
Select type (e.g., Billing, Technical Issue, Feature Request).
Add a clear subject.
Explain your issue in detail.
Attach screenshots or documents if needed.
Complete CAPTCHA and click Create Ticket.
Tips for Faster Support
Use descriptive subjects (e.g., "Broadcast Not Triggering for WhatsApp").
Add campaign name or Bot ID.
Include visuals or steps to reproduce the issue.
What is the WhatsApp Support Chat?
Need real-time help? You can directly chat with BotSailor’s support team via WhatsApp—no emails or tickets required.
Why Use It?
✅ Talk to a real human in live!
✅ Access from anywhere on your dashboard.
✅ Get answers instantly via WhatsApp.
✅ No separate login or credentials needed.
How to Use WhatsApp Support Chat
Click the WhatsApp Icon: Found at the bottom-right corner of your dashboard.
Start the Conversation: A message box will open. Type your query or send the default message.
Click "Start Chat": You’ll be redirected to WhatsApp with a pre-filled message.
Continue in WhatsApp: A BotSailor support agent will respond shortly.
Tips for Faster WhatsApp Help
Mention your BotSailor username or reseller name.
Be specific about the feature you’re facing issues with.
Use screenshots or describe exact error messages.
Final Thoughts
BotSailor is more than just a tool, it’s a complete ecosystem designed to help you grow. Whether you prefer community collaboration, structured ticketing, or real-time WhatsApp help, support is always just a few clicks away. Be sure to take advantage of all three methods to get the most out of your BotSailor experience.
FAQs
What is the BotSailor support ticket system?
The BotSailor support system is an intelligent email-based help desk where users can submit issues, track responses, and get organized assistance directly from their dashboard.
Where can I find the support ticket option in BotSailor?
Click on your profile icon in the top-right corner of your dashboard, then select “Support Ticket” from the dropdown menu.
Do I need a password to access the support portal?
No, you don’t need a password. The system uses an email-based OTP for secure login and ticket access.
How do I submit a new support ticket?
Log into the support portal using your email OTP.
Click “New Ticket Request”.
Select the issue type, enter a subject, describe the problem, and submit the form.
What kind of issues can I submit tickets for?
You can submit tickets for:
Technical issues
Billing and subscription problems
Feature requests
Account and campaign-related questions
Can I attach screenshots or documents to my support ticket?
Yes, you can attach files when filling out the ticket form to better explain your issue.
What happens after I create a ticket?
You will receive updates and responses via email. You can track your ticket status and reply to it directly from the support portal.
How can I speed up the response time?
Use a clear and descriptive subject line
Include detailed explanations or screenshots
Mention your Bot ID or related campaign name if available
Is my email address required to use the support system?
Yes, a verified email address is required to authenticate and access the ticket system using the OTP method.
Where can I get additional help?
Visit the official site: https://botsailor.com for more information and support.
What is the BotSailor Community?
It's a free platform where users can connect, learn, and grow together—available via the BotSailor dashboard, Facebook, and YouTube.
How do I submit a ticket?
Go to your dashboard → Profile icon → Support Ticket → Login via email OTP → Submit your issue.
Can I suggest new features?
Yes! Use the community forum or submit as a “Feature Request” ticket.
Is WhatsApp support available 24/7?
The support chat is accessible anytime, though response times may vary by business hours.
Do I need to log in to use WhatsApp chat?
No extra login needed. Just click the green chat bubble on your dashboard.
Can I use these support options on mobile?
Absolutely! BotSailor’s dashboard and WhatsApp support are mobile-friendly.
Where else can I get help?
Visit the BotSailor Help Center for tutorials, blogs, and technical docs.
How do I contact BotSailor support?
Click the green WhatsApp chat icon located in the bottom-right corner of your BotSailor dashboard. Type your message and click “Start Chat” to initiate a conversation directly via WhatsApp.
What kind of support does BotSailor offer?
BotSailor provides live, real-time support through WhatsApp. Whether it’s technical help, billing queries, or setup assistance, a support team member is available to assist you.
Is the BotSailor support available 24/7?
While the support chat is always accessible from the dashboard, response times may vary based on business hours. However, the system ensures high visibility and quick access anytime.
Do I need to log in separately to access WhatsApp support?
No, there’s no extra login required. The WhatsApp support feature is integrated within your BotSailor dashboard and redirects you straight to the chat.
What should I include in my message for faster support?
Include your BotSailor username or reseller name (if applicable), a clear description of the issue, campaign type, and any relevant screenshots to help the team assist you faster.
Where can I find guides or documentation while waiting for support?
You can explore BotSailor’s Help Center for step-by-step tutorials, troubleshooting articles, and feature documentation.
What happens after I click “Start Chat”?
You’ll be redirected to WhatsApp with a pre-filled message to the BotSailor support team. Just hit send, and a team member will respond shortly.
Can I use BotSailor support on mobile?
Yes, as long as you have WhatsApp installed on your phone or use WhatsApp Web, you can access support directly from the dashboard.